WHERE DO I HAVE MY FFL PROVIDER SEND A COPY OF THIER LICENSE?
FFL copies can be emailed to email@example.com. If your FFL provider requires us to contact them or send them a written request for their FFL license, please email us a request with their email address and phone number.
CAN I BUY AMMO AND ACCESSORIES ON DAHLONEGAARMORY.COM?
At this time we only offer firearms on dahlonegaarmory.com.
WILL MY FIREARM ORDER SHIP TO MY HOME?
No. Firearms must be shipped to an FFL (Federal Firearms Licensee).
HOW DO I PLACE AN ORDER WITH DAHLONEGAARMORY.COM?
Add items to your cart. A preview of your cart will appear prompting you to checkout. When checking out, you will be required to create an account, log in, or use a guest account. Provide your address on your driver's license or state ID card. Select the FFL you wish to have your firearm shipped to. You pay via debit/credit card with no fee. Select that you consent and agree to the Store Policies (Terms and Conditions). Finalize your order by adding your signature. Click on the 'Place Order' button to place your order.
HOW DO I KNOW THAT YOU RECEIVED THE ORDER I PLACED?
An email confirmation will be sent to the email address provided on the order. You must either create an account or log in to your account to place an order.
WHAT IF I DO NOT RECEIVE CONFIRMATION OF MY ORDER VIA EMAIL?
If you do not receive confirmation of your order, you can view your order history by logging into the website and going to the 'Track Orders' page. Please click the 'Ask a Question' button at the top of the webpage to ask questions or request information.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
All orders are shipped promptly from a distributor warehouse within 3 to 10+ business days using UPS, FedEx, USPS, or other shipping carrier.
DO I NEED TO CREATE AN ACCOUNT WHEN ORDERING?
No, but creating an account would give you access to order tracking, notifications, and special promotions.
HOW CAN I TRACK MY SHIPMENT?
You can track your order by logging in and clicking on the track my order link at the top of the site.
DO YOU ACCEPT CREDIT CARD PAYMENTS?
Yes. We accept Visa, MasterCard, Discover and American Express.
DO YOU CHARGE CREDIT CARD FEES?
No. We do not charge credit card fees.
CAN I PAY WITH ANOTHER PERSON'S CREDIT CARD?
Customer information for your order must match the billing name on the card used to pay for the order or the order will be canceled and the Order Cancellation Fee will be charged. Unfortunately, this is necessary to avoid fraud and keep our prices low for all customers.
CAN I CHANGE MY ORDER ONCE IT HAS BEEN COMPLETED?
Orders cannot be changed once they have been submitted. Make sure that your order is correct before placing the order.
I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?
No. We only ship to the contiguous United States with the exception of California. We do not ship to California, Alaska, Hawaii or any place outside of the Lower 48.
WILL I BE NOTIFIED IF AN ITEM IN MY WISHLIST IS BACK IN STOCK?
Yes. You will be notified by email when the item on your wishlist is back in stock.
I DON’T REMEMBER MY PASSWORD OR USERNAME, WHAT DO I DO?
From the login page, click on the forgot your username or password link. Enter your username and email address then submit. An email will be sent to you with a link to reset your password.
I HAVE CHANGED MY MIND AND WOULD LIKE TO CANCEL MY ORDER. ARE YOU CHARGING A CANCELLATION FEE?
Yes. We invest time and incur real costs at the time you place your order and during the preparation of every order that is placed on our site, even before the order ships.
Please refer to the Order Cancellation Fees section of the Store Policies (Terms and Conditions) for more infomation.
I USED THE EMAIL FOR PRICE OPTION TO GET A CUSTOM QUOTE. HOW DO I USE THE CUSTOM QUOTE EMAILED TO ME?
The item will be added to your cart at full price. Check your email for a custom quote and use that custom quote at checkout. Please note that your custom quote is only available for a limited time and available only to you. You need to be logged in before and after requesting the quote for it to work.
I NEED TO RETURN A USED FIREARM.
Used firearms are not returnable. All sales are final.